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© Copyright Rocket Padel 2023

Privacy Policy

This privacy notice tells you what to expect us to do with your personal information.

Contact details

Post Rocket Padel Bristol Ltd, 1st Floor Arthur Stanley House, 40-50 Tottenham Street, LONDON, W1T 4RN.

Email

What information we collect, use, and why

We may collect personal information such as name, address, email address, phone number, gender, age, ethnic group and relevant health information when you register as a member or participate in club activities or events. We may also collect information through surveys or voluntary interactions.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, for the operation of customer accounts, for service updates or marketing purposes and for dealing with compliments or complaints are:

  • Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Where we get personal information from

We obtain your personal data directly from you when:

  • you engage us to provide our services and also during the provision of those services;
  • you contact us by email, telephone, post or social media (for example when you have a query about our services).

How long we keep information

We will only retain your personal data for as long as is necessary to fulfil the purposes for which it is collected.

When assessing what retention period is appropriate for your personal data, we take into consideration the requirements of our business and the services provided, any statutory or legal obligations and the purposes for which we originally collected the personal data.

For more information on how long we store your personal information or the criteria we use to determine this please contact us using the details provided above.

Protection of Information

We are committed to protecting the personal information of our customers. We take reasonable measures to safeguard personal information against loss, theft, unauthorised access, disclosure, copying, use or modification. Access to personal information is only granted to authorised individuals who require it for club-related purposes. We do not share personal information with third party organisations or individuals for commercial purposes.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice. If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:

Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint

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© Copyright Rocket Padel 2023

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