Business information

ROCKET PADEL AB
Odengatan 26
113 51 Stockholm, Sweden

E-post:  info@rocketpadel.com
Org.nr: 559194-9002

Please note that the address does not apply to product returns. You will receive an address for product returns after contacting customer service at hello@rocketpadel.com. You are also welcome to contact us regarding general questions about our products, our price guarantee, or other customer service matters.

Approval

When you order from Rocket Padel AB (hereinafter referred to as "Rocket Padel", "we", "us" or "our"), you as a customer (hereinafter referred to as "You", "you" or "your") accept these terms, and an agreement is made between Rocket Padel and you. After placing an order, an automated order confirmation is sent out via e-mail.

Age limit

We do not accept orders from people under the age of 18.

VAT

All prices include 25% VAT unless otherwise specified.

Price

Occasionally there may be information in the online store that contains typographical errors, inaccuracies, or omissions regarding product descriptions, prices, promotions, offers, and availability. This can occur due to. incorrect information from the supplier or technical errors/updates. We reserve the right to correct any errors, inaccuracies, or omissions at any time and without prior notice (even after you have submitted your order) and to change or update the information or cancel orders if any information in the online store is incorrect.

Delivery time

Our normal delivery time is 1-3 working days within Sweden. All orders placed before 11.00 AM are sent on the same weekday. Otherwise, your package will be sent the next weekday. We send all our orders with DHL or PostNord. Rocket Padel does not take financial responsibility for any delays that may occur during delivery.

Shipping

We apply free shipping on all orders over 65€. For orders under 65€, a shipping fee of 9.95€ will be added. 

Customer satisfaction, Warranty and Claims

All products in our assortment come from official suppliers. Rocket Padel is an authorized reseller and thus offers complete guarantees on all products. If a complaint is approved by the supplier concerned, Rocket Padel will bear the shipping costs. In cases where the complaint is not approved, you are responsible for the shipping costs. If you have questions regarding customer satisfaction, guarantees or complaints, you are welcome to contact us here! Rocket Padel complies with the Swedish Consumer Purchase Act (www.konsumentverket.se).

 

Returns and Refunds

You have the right to cancel your purchase within 60 days of receiving your order. To exercise your right of withdrawal, you fill in the enclosed return slip and return the package to the same carrier who delivered it. This must be done before the withdrawal period has expired. As a buyer, we want you to, in cases where the right of withdrawal is to be invoked, return your package as soon as possible. For the right of withdrawal to apply, the product must be unused, in new condition, and with all notes and any packaging intact.

If you regret your purchase in accordance with the terms above, we will make a full refund for the goods you return, including any shipping fees. If you make a partial return where your new amount to pay is less than 65€, a shipping fee of 9.95€ will be added to your invoice. Please note that you may not return goods in packaging with a larger volume than what they were received in.

Refunds will be made, without undue delay, no later than 14 days from the day we were notified of your decision to cancel the agreement/purchase. The refund will be made in the same way as the original payment was made.

Inspection of your Order

As a consumer, you always have the right to examine a purchased product to see its properties, appearance, and function. You might want to take a closer look at your ner racket or try out a pair of shoes and see how they fit. However, you may not test the product while playing och during other activities. Should you do so or otherwise use a product in a way that is not considered necessary, we have the right to make a reasonable reduction in value in accordance with the Distance Contracts Act. Depending on which item you have purchased and how it has been used, the decrease in value can be significant.

Damaged delivery and uncollected packages

Should you discover damage to a package, you must notify us as soon as possible - but no later than seven days after you received it. In these cases, a claim will be made to the responsible freight forwarder. Do not pick up damaged packages! Should the damage not be visible until you have opened the package, and it can be attributed to the forwarder's handling, you must contact the responsible forwarder to make a claim. If a possible dispute with the freight forwarder can not be resolved, please contact us.

Uncollected packages are charged with an administrative fee of 15€. The length of stay for packages with agents differs depending on which forwarder you choose. At present, the length of stay for packages at DHL is 14 days and PostNord seven days.

Payment

We offer payment with Klarna Checkout where you can choose to pay by card (Visa / Mastercard / American Express), invoice, or partial payment. Klarna handles all payments and repayments. Therefore, their terms must be followed. Read more about Klarna's terms here.

Privacy & personal information

When you accept our terms and conditions, you agree that the information regarding your purchase and your contact information can be used by Rocket Padel AB. Your address is necessary for us to be able to deliver your goods correctly. As a customer, you are obliged to ensure that the specified delivery and billing address is correct. The information is stored and may be used for information and marketing purposes. We process your personal data with the utmost care. You have the opportunity to notify us at any time that you oppose the processing of your personal data for marketing purposes. This must be done in writing.

In order for us to complete your purchase, it is necessary that certain required data is shared with external parties. These parties can be the company that handles payments (Klarna) or the forwarder (DHL / PostNord) that carries out the delivery.

Fraud

We recommend that you always check so the information you provide is correct before you complete your order. In case of detected errors, we ask you to contact us immediately. Klarna is responsible for any fraud cases.

Cookies

We use cookies on our website and have a policy for how we handle them. We do not collect personal information via cookies and it is not possible to derive information collected from cookies to a specific visitor. A cookie cannot start a program, and the information can only be read as numbers and is only there to improve the user experience.

Copyright

The content on this website is protected by copyright law and may not be copied, reproduced, or distributed in any form, in whole or in part, without the written consent of Rocket Padel AB.

Addition

The content on this website is protected by copyright law and may not be copied, reproduced, or distributed in any form, in whole or in part, without the written consent of Rocket Padel AB.

Addition

We reserve the right to change these terms in the future. Rocket Padel's terms of use were last modified: 2021-03-12

Social Media

We like to see how our products are used in social media and we may request to share photos that you have posted on Instagram in our own channels. Our own channels are mainly our website (www.rocketpadel.com) but also other social channels such as Instagram, Facebook, or newsletters.

By participating in our competitions or responding #GoRocketPadel to a request from Rocket Padel on Instagram, hereinafter referred to as "image (s)", you agree to the following:

You provide Rocket Padel AB, a Swedish company with company registration number 559194-9002 (hereinafter “Rocket Padel”), a non-exclusive, royalty-free, worldwide license to use, in a manner determined by Rocket Padel at its sole discretion and without any obligation to you, to use your images in their marketing and/or advertising, including the right to reproduce, distribute, modify and edit your photos. In addition, you give Rocket Padel your consent to use images where you can be identified for marketing and/or advertising purposes, according to the Name and Image in Advertising Act (1978: 800).

You certify and guarantee that you own or control the rights to the material you have submitted and that you have permission from all persons shown in the picture(s). In addition, you certify that you are an individual (not a company), that you are at least 18 years old or have your parents' consent, and that Rocket Padel's use of your images does not violate any third party rights or the law.

You hereby release Rocket Padel from all obligations to pay you for the use of your images and release and agree to hold Rocket Padel and all persons acting on behalf of Rocket Padel free from all claims (including claims from third parties), debts, regardless of nature, in connection with the use of the images described above.

Swedish law regulates these conditions, where only competent courts in Stockholm shall be responsible for resolving any dispute that may arise due to them.

You can always contact us with questions regarding our services or about data protection via hello@rocketpadel.com. If you wish to withdraw your consent to share your images with Rocket Padel, you must contact us by sending an email to hello@rocketpadel.com containing: 1. A screenshot or copy of the image used, 2. Date of publication of the image and 3. Full name and Instagram username.

If you wish to withdraw your consent to share your photos with Rocket Padel, you must contact us by clicking on the "i" icon in the lower-left corner of your shared photo published on our website. The icon links you to a form where you can submit your request to revoke your consent.